FAQ’s & Help Section

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Shipping costs are calculated based on shipping method (air, sea or land), the warehouse location and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on shipping costs, see the shipping and delivery.

To protect us from risky payment transactions, in some cases we require customers to reply to the purchase confirmation email with the answer “Yes, I confirm” (the transaction). After we’ll receive this confirmation, we will proceed with the order processing.

We currently offer PayPal, card payments and wire transfer. We suggest you use the one that’s best for you, but we have to let you know that the wire transfer (i.e. Alternative Payment Method) will get you a discount of 1%.

Short answer is yes, we do offer free shipping, so the price you will see is the price you will pay.

However, there are shipping fees for some of our more expensive products, and these will be calculated based on shipping method (air, sea or land) and product weight / volume, and will be displayed on the checkout page (no hidden fees). Free shipping might not be available in all countries.

First of all, please check that this is your order, sent by our company. The tracking number should be visible on the parcel.

Secondly, do not open the item box/bag or try to use it. If returned, it must be contained in its original sealed box.

Third, if you’d like to return it and get refunded, check if you’re eligible and submit a claim. Otherwise, if you decide to keep it, simply do nothing.